Build Your Logistics Team Without Increasing Your Payroll.
Our primary service provides Dedicated Offshore Logistics Specialists through Dedicated Operations Seats (OS) for long-term support, Project Operations Seats (OS) for temporary support, and Recruitment Support / Operations Consulting when those models better fit your requirements.
Built for the Companies Moving the Freight.
We work exclusively with logistics operations across the United States and Canada that need more hands on the floor without more overhead on the books.
Freight Brokers
Freight Brokers
Brokerages that need dedicated coordination on shipment tracking and carrier communication so account managers can stay focused on the relationships that bring in freight.
Third-Party Logistics Providers
Third-Party Logistics Providers
3PLs managing growing volume across multiple clients, where consistent visibility and documentation can't depend on however much time is left in the day.
Logistics Companies
Logistics Companies
Operations teams stretched across scheduling, compliance, and admin work who need a dedicated extension of the team, not another vendor to manage.
The Industry Moves Fast. Your Operations Team Can't Do Everything.
As shipment volumes increase, logistics teams get buried in tasks that are essential but repetitive — the kind of work that consumes operational time without moving the business forward.
Every hour spent on manual check calls, documentation, coordination and administrative work is an hour not spent strengthening customer relationships, improving performance, or growing the business. We built The Bored Broker to give logistics teams practical support where they need it.
Dedicated Operations Seats (OS)
An Operations Seat is a defined service engagement tied to an agreed role, specialist service term and operating arrangement.
From Operational Problem to the Right Service.
We start by understanding the operational requirement, then build the appropriate support, recruitment or consulting engagement around it.
Consultation
We learn your workflows, pain points, SOPs, and the operational requirement behind the problem.
Recommend & Prepare
We identify whether offshore support, recruitment or consulting is the right model and prepare the role, requirements and next steps.
Onboard & Integrate
Where a specialist is required, they are prepared with the required training, equipment, systems access, and schedule.
Manage & Support
The client manages day-to-day operational work while we coordinate the supporting HR, payroll, IT, infrastructure and ongoing service management.
Operational Support Built Around Your Workflow.
Our primary offshore model uses Dedicated Operations Seats (OS) for long-term support and Project Operations Seats (OS) for temporary requirements. Each engagement is built around your SOPs, systems, schedule and operational structure. When offshore support is not the right fit, we also provide Recruitment Services and Operations Consulting.
Track & Trace Coordinators
Operations teams buried in status calls, carrier check-ins and shipment follow-up.
A dedicated Track & Trace specialist monitors shipments, communicates with carriers and drivers, provides customer updates, and escalates issues.
Full shipment visibility without pulling your operations team away from higher-value work.
Logistics Coordinators
Scheduling and documentation eat into every operations day.
A specialist manages day-to-day workflow coordination across departments.
Smoother daily operations without adding headcount.
Customs Coordinators
Cross-border loads stall on paperwork and compliance gaps.
A coordinator manages customs documentation and shipment prep for every load.
Fewer delays at the border and more predictable transit times.
Administrative Support
Invoicing and billing fall behind as volume grows.
A dedicated specialist owns invoicing, data entry, and billing support.
Clean, current books and less time lost to paperwork.
Operational Support Teams
Growth or workload increases are outpacing what your current team can carry.
Dedicated or project-based offshore operational support built around your workflows, not a generic call center.
Additional operational support without rebuilding your internal team.
Visibility Is the Job.
Shippers expect a straight answer before they have to ask for one. A dedicated Track & Trace specialist provides the visibility layer your operation needs — catching problems early, communicating proactively, and keeping routine shipment follow-up from consuming your operations team's day.
Real-Time Shipment Monitoring
Every load tracked from pickup to delivery, with status updated as it happens.
Proactive Carrier & Driver Communication
Direct outreach to keep shipments moving, not just reactive check-ins.
Customer Status Updates
Your customers hear from you before they have to ask.
Issue Escalation
Problems get flagged and handled early, before they become costly.
Built to Work Like Part of Your Team.
Logistics-Focused Specialists
Every hire understands freight operations, not generic call-center work.
Dedicated Resources
Every specialist is prepared around logistics operations, not generic call-center work.
Plug-and-Play Integration
Prepared to work within your SOPs, systems and operating structure.
Transparent Pricing
No hidden fees, no surprise markups.
24/7 Operational Coverage
Schedules are structured around the client's required operating hours.
Fully Managed Service
Recruitment, HR, payroll, IT support and service infrastructure are coordinated through our delivery model.
Monthly Performance Reviews
Ongoing accountability through regular service and performance reviews.
Built to Scale
Expand support as the business grows while retaining a structured service process..
Start With the Right Level of Support.
For clients entering offshore support, a pilot can provide a practical way to evaluate fit, integration and performance before expanding the engagement.
- →Start with one role, scale only when it's working
- →Full recruitment, training, and onboarding included
- →Direct visibility into performance from week one
One Clear Role. One Workflow. A Clearer Way to Start.
A structured starting point for clients who want to evaluate a Dedicated Operations Seat before expanding their offshore support.
Start a PilotWhat Changes When You Add the Right Operational Support.
A look at common operational scenarios and how a dedicated specialist changes the day-to-day.
Spending several hours a day responding to shipment status calls and emails.
A dedicated Track & Trace Coordinator takes over shipment monitoring and carrier communication.
Hours regained for customer relationships, business development and higher-value operational work, with better shipment visibility.
Customs paperwork errors causing delays at the border on international loads.
A dedicated Customs Coordinator manages documentation and compliance prep for every shipment.
Fewer delays, more predictable transit times, and less firefighting.
Invoicing and billing support falling behind as shipment volume grows.
A dedicated administrative specialist takes ownership of invoicing, data entry, and billing support.
Clean, current books and a team free to focus on growth instead of paperwork.
A logistics company ready to grow but unable to hire fast enough to keep pace with demand.
Dedicated offshore operational support is built around their existing workflows.
More operational capacity without the cost and delay of rebuilding an in-house team from scratch.
Common Questions.
A Dedicated Operations Seat is the defined service unit used for long-term offshore support. It represents an agreed operational position, specialist assignment, service term, schedule and commercial arrangement.
Offshore Support is structured around an ongoing operational service rather than simply introducing candidates for employment. We recruit and prepare specialists for defined operational roles, coordinate the service structure and provide the supporting infrastructure required for the engagement.
These supporting functions are coordinated through our service structure and approved delivery partners, while the client remains responsible for the specialist's day-to-day operational management.
Yes. Working hours and schedules are defined around the client's operational requirements and agreed with the assigned specialist.
Replacement is handled according to the circumstances and the applicable service terms. Where a qualifying replacement event occurs, we coordinate the sourcing, selection and onboarding of a replacement.
Our primary focus is freight brokers, 3PLs and logistics companies across the United States and Canada.
Pricing depends on the service selected and the specific requirement. Offshore support is structured around Operations Seats and agreed service terms; recruitment and consulting are priced according to the scope of work.
Yes. Offshore Support Services are our primary offering, but we also provide Recruitment Services for direct hiring and Operations Consulting for process, documentation, workflow and implementation projects.
Have an Operational Problem? Let's Discuss It.
Start with a consultation. We'll understand the operational problem first, then determine whether offshore support, recruitment or consulting is the right next step.